Barclay’s customers still have problems after the main failure

According to serious IT problems that also influenced the app and online banking of the bank, Barclays customers continue to have errors with payments and transmissions.

Customers have informed the BBC that they prevent them from carrying out essential transactions, from buying baby milk to the end of a house train.

According to barclays, maps and ATMs can be used as normal – although some customers I said that this is not the case.

The failure began on Friday, the payday for many people in Great Britain and the deadline for self -assessment tax returns.

Barclays did not explain the cause of the IT problems or how many people are affected, but apologized and says that “it works hard to fix the problem”.

In the early morning hours of Saturday morning, the barclay website stated that their app had worked again – but that problems exist with payments and transfers.

Customers respond to Barclays’ announcement about the failure They reacted with anger on social media while reporting on a number of problems that cause them.

One said their card was rejected, although they had means – another said that their January wages “disappeared”.

A family has informed the BBC that they cannot move into their new house because of the failure and describe the situation as “ridiculous”.

The 27 -year -old Scott and his wife, who is fourth month pregnant, said they had sold their house on Friday morning, but the money for their new home was not yet going through due to the problems in barclays.

Scott announced BBC News that they were effective and had been waiting in their car at a gas station in Horsham, West Sussex.

“Because the system is below, the money cannot go through,” he said.

“We just have to sit and wait.”

The 39-year-old Ruth, an independent cleaner, said BBC News that she tried to access money with her partner for several hours from her savings account.

“We need the money for shopping, our money is everything into savings,” she said.

“I have my granddaughter here, who is 11 months old, also a one-year-old, two-year-old, 12-year-old, 13-year-old, 15-year-old.”

She said she was able to get help her teenage daughter, but others would not have so happy.

“There could be many individual mothers in the same situation without access to money,” she told the BBC.

Barclays is one of the largest banks of the UK with over 20 million British retail customers. It is said that it processes over 40% of British credit and debit card transactions.

Website Downdetektor who monitors failures, says thousands of people have problems with reported at the bank. On Saturday morning it showed that more than 4,000 editions had been reported with Barclays, more than twice as many reported on Friday.

A mother said on social media and said she couldn’t buy milk for her baby due to the problems in Barclays.

“My four -month -old is no longer a milk powder and cries out for food and I was still not paid,” she said.

“I was in tears for hours.”

Friday was the deadline for self -assessment tax returns, and some customers said that the failure was unable to make payments to HMRC.

Earlier on Friday, The HMRC warned that millions of people still have not submitted their self -assessment tax returnsAnd warned of 100 pounds for those who did not comply with the deadline.

In the declaration to the BBC, however, the HMRC “said closely with barclays” in order to minimize the effects on customers who submit their self -assessments.

One spokesman added: “Our services work as usual so that customers can submit their returns on time. Today’s problems will not lead to punishments with late payment, since they only apply on March 1st.”

In an explanation, Barclays said: “We are in direct contact with HMRC and you are aware of the technical problems with our system.”

It added: “We will make sure that no customer is exuberant from the pocket for delayed payments caused by this incident.”

It is not the first time that customer app customers cannot access funds or make payments.

PayPal Litt A short but remarkable failure In November, customers worldwide had a number of their products, including cryptocurrency services and the popular US peer-to-peer payment app Venmo.

Thousands of British bank customers were affected by payment problems with some of the largest lenders in June last year. Banks such as HSBC, Nationwide, Barclays and Virgin Money All affected by problems with a system This facilitates payments between individuals and companies.

Some customers with fines continue to feel the effects of the problem for days after.

While The main failure of last July in July in JulySeveral British retailers were unable to take over any card payments, and IT services were unable to access salary statements worldwide after a faulty update by the antivirus company Crowdstrike.

BCS, the chartered institute for this, said the problems with barclays showed the importance of robust computer systems.

“This also shows how cyber security and digital resilience are so closely integrated into our lives,” said Dan Card, Cyber ​​Security expert at BCS.

Additional reporting from Liv McMahon