Is the Amazon package marked as “delivered” missing? Here’s how to find it

Steps to track the status of your order

To check the status of an order, customers can go to the “Your Orders” section and click on the relevant order.

If an order contains multiple items and only some were delivered, the other items may have been shipped in a separate shipment.

For single item orders that have not yet been delivered, you must do the following.

Verify delivery address and track updates

The first step is to verify the delivery address by selecting the relevant order under “Your Orders”.

If the address is incorrect, customers can manage it via Add and Manage Addresses.

Next, they should check for delivery confirmation updates by selecting “Track Package.”

You can also check whether someone else has accepted your package in the message center.

What to do if your package is still missing?

If the package still cannot be found, customers are advised to wait up to 24 hours. This is because delivery drivers may accidentally mark the package as “delivered” while it is still in transit.

If an order has been sold and shipped by a third party, customers can contact the courier partner for further information on the whereabouts of their package or to speak to the delivery person.

How to find your courier partner and tracking ID

To find their courier partner, customers can go to “Your Orders”, select the order in question and click “Track Package”.

You should also have your tracking number or delivery confirmation number handy.

You can find the tracking ID by selecting the order under “Your Orders” and scrolling down.

In particular, delivery times differ depending on the courier and location.